crestvault Privacy Policy

Last Updated: July 16, 2026

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Overview

At crestvault, safeguarding your personal information and honoring your privacy are foundational commitments. This Privacy Policy describes the types of data we gather, the purposes for which we use it, how we handle it, and the protections we apply when you browse our website, engage with our platform, or purchase products from our store. This policy applies to customers located in the United States and to all transactions conducted in USD.

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Information We Collect

When you engage with our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, telephone number, and purchase history — gathered when you register an account, complete a purchase, or update your crestvault profile.
• Payment Data: Every payment transaction is secured with Secure Sockets Layer (SSL) encryption and handled directly by payment processors that comply with the Payment Card Industry Data Security Standard (PCI-DSS). crestvault never stores and cannot access complete credit card numbers, card verification value (CVV) codes, or banking credentials.
• Usage Data: Your IP address, device type, browser type, operating system, and details of your interactions — collected automatically through cookies and analytics tools while you navigate our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

Your personal information is used exclusively for legitimate business purposes:

• To process, fulfill, and ship your orders, including sending order confirmations, tracking information, and delivery updates.
• To deliver responsive customer support and resolve issues related to orders, shipping, or products.
• To send essential transactional and service notifications concerning your account or orders.
• To examine usage patterns, refine website functionality, and enhance the customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have expressly opted in. You may withdraw your consent at any time by selecting the "Unsubscribe" link in any promotional email or by contacting our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their commercial or marketing purposes.

Your personal data is shared only with trusted third-party service providers whose services are required to operate our platform and fulfill our obligations to you:

• Payment Processors: PCI-DSS-compliant payment gateways that securely process transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that help us assess website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold rigorous privacy standards, protect your data, and use it only to carry out authorized tasks on behalf of crestvault.

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Data Security

We maintain robust technical and organizational safeguards — including SSL/TLS encryption for data in transit and restricted access protocols — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, such as preserving shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Employed to collect anonymized information about how visitors interact with our store, allowing us to improve site usability.

You may adjust your non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on where you reside, you hold specific rights concerning your personal information:

• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising your privacy rights. As stated above, crestvault does not sell personal information.
• Other U.S. State Privacy Laws: Residents of states with comprehensive consumer privacy laws may also hold rights to access, correct, or delete their personal data, subject to applicable legal exceptions.

To exercise any of these rights, please contact our privacy compliance team at [email protected]. We will verify your request and respond within 30 days.

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Changes to This Policy

crestvault may revise this Privacy Policy from time to time. When material changes are made, we will notify you by email or through a prominent notice on our website before those changes take effect. We encourage you to review this page periodically.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: crestvault
• Privacy & Customer Support Email: [email protected]
• Customer Support Phone: 19378130452
• Physical Business Address: 700 18TH AVE, MIDDLETOWN, OH 45044, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST